Hotel Residencia Miami House Rules

We hope you enjoy your stay with us. Set out below are the house rules that apply at our establishment.

House Rules

• All guests must present valid identification upon check-in, such as a national identity card, passport or other equivalent document.

• Check-in is from 14:00.

• All guests must vacate their rooms by 12.00 noon. Otherwise, the hotel may charge a late check-out fee, subject to availability. If you wish to extend your stay, please inform reception as soon as possible.

• If a guest fails to inform reception that they wish to extend their stay and, upon reaching their scheduled check-out date and time, the room has not been vacated, the hotel will automatically terminate their stay. The guest’s luggage and personal belongings will be removed from the room and temporarily stored by the hotel. Personal effects will be removed from the room and temporarily held by the hotel. The hotel shall only be liable in the cases provided for by current legislation.

• Any person not staying at the hotel who wishes to enter or remain in a room must first be identified and registered at reception, and must present a valid identity document.

• Visitors who are not staying at the hotel may remain on the premises until 8.00 pm, provided they have been registered in advance at reception.

• No person who is not registered as a guest may stay overnight in a room. If a guest wishes to accommodate a person not included in the booking, they must notify reception in advance. The person must be identified and registered as a guest, and the conditions and rates established by the hotel will apply, where applicable.

  Failure to comply with this rule may result in the termination of the guest’s stay, without prejudice to any other measures that may apply in accordance with the relevant regulations.

• For safety reasons, guests are not permitted to cook, iron, smoke in bed or use electrical appliances in the rooms.

• Do not give your room number to anyone other than a family member and do not invite any strangers into your room. If you notice anything or anyone suspicious, please report it to reception as soon as possible.

• You are not permitted to store perishable food that may cause odours, attract insects or lead to hygiene issues. The hotel accepts no responsibility for any inconvenience this may cause.

• For hygiene reasons and to maintain the standard of service at the hotel, you are not permitted to consume food or drink brought from outside the hotel in the garden, by the swimming pool or in any other communal areas.

• Please remember to lock your room door when you leave.

• To ensure a peaceful stay for all guests, please keep noise levels to a minimum, particularly between 11.00 pm and 8.00 am. Parties, loud music and behaviour that may disturb other guests are not permitted.

• Swimming pool:

  • There is no lifeguard service at the swimming pool. Use of the pool is at the user’s own risk.
  • Children must be accompanied and supervised by an adult at all times.
  • The swimming pool is open from 10.00 to 21.00. Outside these hours, use of the swimming pool is not permitted, for safety reasons and to ensure that all guests can rest.
  • Running, pushing or playing games that may disturb or endanger other users is not permitted.

• Smoking is prohibited in the rooms and in the hotel’s indoor areas. Failure to comply may result in an additional charge for cleaning and deodorising.

• The hotel allows pets, but they are not permitted in communal areas: the lounge, swimming pool or garden, and must be kept on a lead at all times. Any damage caused by pets to guest rooms or other hotel facilities will be charged to the pet owner.

• Pets must not be left alone in guest rooms for prolonged periods if this is likely to cause a nuisance to other guests.

• Please take due care of the hotel’s facilities and equipment.

  The hotel reserves the right to claim compensation for any damage caused to the property or to items made available to guests (such as towels, televisions, furniture, etc.).

  In the event of loss, damage or theft of any of these items, the corresponding charge will be applied in accordance with the price list available at reception.

  If the item in question is not included in this list, a quote will be requested and the estimated cost of repair or replacement will be charged.

  Furthermore, it is prohibited to remove any item belonging to the hotel from the premises.

• CCTV;

  For security reasons, certain communal areas of the hotel may be subject to CCTV surveillance. The presence of cameras is clearly signposted and the processing of the footage is carried out in accordance with current data protection regulations. For further information, please consult our privacy policy or contact reception.

Cancellation and Early Departure Policy

Unless otherwise specified in the specific terms and conditions of the rate or the booking, bookings may be cancelled free of charge up to 48 hours before the arrival date.

In the event of late cancellation, no-show or early departure, the hotel may apply the charges set out in the booking terms and conditions accepted by the guest.

Failure to comply with these rules may result in the necessary measures being taken to ensure safety, peace and quiet, and harmonious coexistence within the establishment, without prejudice to the rights and obligations set out in the applicable legislation.