Privacy Policy

This legal notice provides details of how we collect and process your personal data through the use of our website www.residencia-miami.com, including any information you may provide via the site when booking a service, subscribing to our newsletter or providing your contact details via the form provided for that purpose.

By providing us with your data, you confirm that you are over 18 years of age.

1. Data controller.

Contact details of the data controller: HOTEL RESIDENCIA MIAMI S.L.U., with its registered office at C/ Aladino, No 14, Montemar, Torremolinos. Málaga. Postcode 29620. Telephone: 952385255. Email: reception@residencia-miami.com and Tax Identification Number (C.I.F.) B29458700

HOTEL RESIDENCIA MIAMI S.L.U. is the data controller. (Hereinafter

2. What data do we collect?

According to the General Data Protection Regulation 679/2016/EU (GDPR), in its Article 4, personal data means any information relating to an identified or identifiable natural person (data subject), that is to say, any information capable of identifying a person.
This would not include anonymous data.

We may process certain types of personal data, which may include:
• Identity data: first name, surname.
• Contact details: email address or billing address.
• Financial data: bank details and other details of purchases made
• Technical data: Internet Protocol addresses.

We do not collect any data relating to special categories of personal data (those that reveal your ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, or information about your health, genetic data or biometric data).

Should you be required by law or under the terms of the contract between us to provide personal data and you refuse to do so, we may be unable to perform that contract or provide the service, in which case you must inform us in advance.

3. How do we collect your personal data?

The methods we use to collect personal data are:
• Via the form on our website, via our contact email addresses, by telephone or by post, when:
◦ You request information about our products or services
◦ You contract our services or purchase our products
◦ You request quotes
◦ You send us your comments
To ensure the quality of our website, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we believe it does not meet these requirements or any other law or regulation. Should this occur, we will endeavour to explain the reasons for our decision, but we cannot commit to doing so in all cases.
• Through technology or automated interactions: on our site we may automatically collect your IP address.
• Through third parties:
◦ Google: analytics data or search data. Outside the European Union.
◦ Social media: (Facebook, Instagram, Twitter, LinkedIn, etc.) outside the European Union.

4. Purpose and legal basis for the use of your data.

The most common uses of your personal data are:
- To enter into a contract between HOTEL RESIDENCIA MIAMI S.L.U. and you.
- When you give your consent to the processing of your data
- When we need it to comply with a legal or regulatory obligation
- When it is necessary for our legitimate interests or those of a third party.
You may withdraw your consent at any time by sending an email to reception@residencia-miami.com or by referring to the section on exercising your rights below.

Below is a table setting out the ways in which we will use your personal data and the legal basis for such use, as well as the types of personal data we will process. We may process certain personal data for an additional legal reason; therefore, if you require further details in this regard, please send an email to reception@residencia-miami.com

Marketing communications: you will only receive communications if
- You requested information from us or entered into a contract with us for a product or service.
- You provided us with your details by ticking the relevant box on our form.
- Provided you have not indicated that you wish to stop receiving such communications.

We obtain your express consent before sending you any communications, and you may request at any time that we stop sending you communications by emailing reception@residencia-miami.com

When you choose to stop receiving our communications, your personal data will continue to be stored as a result of the contract you entered into, in order to comply with legal requirements.

Purpose: we will only use your data for the purposes for which we collected it, unless we reasonably consider that we must use it for another reason, in which case we will notify you in advance so that you are informed of the legal basis for its processing, provided that the purpose is compatible with the original purpose.

Retention period: The retention period for personal data will vary depending on the service contracted by the Customer, with the minimum necessary period being, and data may be retained for:
- 6 years in accordance with Article 30 of the Commercial Code (accounting records, invoices, etc.)
- 5 years in accordance with Article 1964 of the Civil Code (personal claims without a specific limitation period)
- 12 months in accordance with Article 5 of Law 25/2007 on the retention of data relating to electronic communications and public communications networks.
- 4 years: Act 5/2002 on Offences and Penalties in the Social Security System (obligations regarding registration, enrolment, deregistration and payment of wages). Article 66 et seq. General Tax Act (accounting records, etc.)

Data of subscribers via email or online form: From the time the user subscribes until they unsubscribe.

User data uploaded by HOTEL RESIDENCIA MIAMI S.L.U. to its social media accounts or websites: From the moment the user gives their consent until they withdraw it.

5. Your Data Protection Rights.

How can you exercise these rights? Users may send a letter to the registered office of HOTEL RESIDENCIA MIAMI S.L.U. or an email to reception@residencia-miami.com, including in both cases a photocopy of their national identity card or other similar identification document, to request the exercise of the following rights:
- Access to your personal data: you may ask HOTEL RESIDENCIA MIAMI S.L.U. whether it is processing your personal data.
- To request the rectification of your data, if it is incorrect, or to exercise the right to be forgotten with regard to such data.
- To request the restriction of processing; in this case, your data will only be retained by HOTEL RESIDENCIA MIAMI S.L.U. for the purpose of exercising or defending legal claims
- To object to the processing of your data: HOTEL RESIDENCIA MIAMI S.L.U. will cease processing the data in the manner you specify, unless, for legitimate reasons or for the exercise or defence of potential claims, the data must continue to be processed.
- Data portability: should you wish to have your data processed by another organisation, HOTEL RESIDENCIA MIAMI S.L.U. will facilitate the transfer of your data to the new data controller.

You may use the forms provided by the Spanish Data Protection Agency to exercise the above rights: Here Lodging a complaint with the AEPD: if you consider that there is a problem with the way in which HOTEL RESIDENCIA MIAMI S.L.U. is processing your data, you may address your complaints to the relevant supervisory authority, which in Spain is: the Spanish Data Protection Agency.

We may need to ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.

We process all requests within the statutory time limit of one month. However, it may take us longer than a month if your request is particularly complex, or if you have already taken a series of steps previously. In this case, we will notify you and keep you up to date.

6. Disclosure of personal data

In the course of our work, we may need to disclose your data to third parties:
- Service providers offering systems administration and information technology services.
- Professional advisers, including solicitors, auditors and insurers who provide banking, legal, insurance and accounting consultancy services.

You will be notified in advance of all such transfers, and we wish to assure you that we require all data processors to whom we transfer your data to respect the security of your personal data and to process it in accordance with the GDPR. We only permit such processors to process your data for specific purposes and in accordance with our instructions.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed without authorisation, altered or disclosed. Furthermore, we restrict access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know such data. They will only process your personal data in accordance with our instructions and will be subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected breach of your personal data and will notify you and the Supervisory Authority should a security breach occur, as regulated by Articles 33 and 34 of the GDPR.

8. International transfers

Countries outside the European Economic Area (EEA) do not always offer the same levels of protection for your personal data; therefore, European legislation has prohibited the transfer of personal data outside the EEA unless the transfer meets certain requirements.

Some of our external service providers are located outside the European Economic Area (EEA), so the processing of your personal data will involve a transfer of data outside the EEA.

- Social media: HOTEL RESIDENCIA MIAMI S.L.U. uses the social media platforms Facebook, LinkedIn and Twitter, all of which are based in the US.
- Email: HOTEL RESIDENCIA MIAMI S.L.U.’s email service is provided using the services of OVH.
- Storage and encryption: HOTEL RESIDENCIA MIAMI S.L.U. uses the following third-party provider to store your personal data: OVH, and encrypts all the information it receives.

If you require further details regarding the specific mechanism we use when transferring your data outside the EEA, you can contact us via email at reception@residencia-miami.com