Privacy Policy
This legal notice provides details of how we collect and process your personal data through the use of our website www.residencia-miami.com, including any information you may provide via the site when you contract a service, subscribe to our newsletter or provide your contact details via the form provided for that purpose.
By providing us with your data, please note that our services are not available to individuals who, under the law, are unable to give consent; therefore, by submitting the forms to us, you confirm that you have the legal capacity to give consent.
Below, we set out the data protection policy of: Residencia Miami, S.L.
1. Data controller.
Contact details of the data controller:
HOTEL RESIDENCIA MIAMI S.L.U. with registered office at C/ Aladino, No 14, Montemar, Torremolinos, Málaga. Postcode 29620. Telephone: 952385255. Email: reception@residencia-miami.com and Tax Identification Number (C.I.F.) B29458700
Registered in the Málaga Commercial Register on 24 March 2003, No. 78, Volume 1691, Book 604, Folio 123, Page 21271.
HOTEL RESIDENCIA MIAMI S.L.U. is the data controller. (Hereinafter ‘we’ or ‘our’).
2. What data do we collect?
The General Data Protection Regulation defines personal data as any information relating to an identified or identifiable natural person; that is, any information capable of identifying a person. This does not include anonymous data or statistical data. Any personal data collected directly from the data subject will be treated confidentially and will be incorporated into the relevant data processing activities, for which Residencia Miami, S.L. is the data controller.
We may process certain types of personal data, which may include:
- Identity data: first name, surname.
- Contact details: email address or billing address.
- Financial data: bank details and other details of purchases made
- Technical data: Internet Protocol (IP) addresses.
We do not collect any data relating to special categories of personal data (those revealing your ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, or information about your health, genetic or biometric data).
Should you be required by law or under the terms of a contract between us to provide personal data and you refuse to do so, we may be unable to fulfil that contract or provide the service, in which case you must inform us in advance.
3. How do we collect your personal data?
The methods we use to collect personal data are:
- Via the form on our website, via our contact email addresses, by telephone or by post, when:
- You request information about our products or services
- You contract our services or purchase our products
- You request quotes
- Through technology or automated interactions: on our site, we may automatically collect technical data about your device, browsing actions and usage patterns. This data is collected via cookies or similar technologies. For further information, please see our cookie policy here (link)
- Through third parties:
- Google: analytical data or search data. Outside the European Union.
4. Purpose and legal basis for the use of your data.
The most common uses of your personal data are:
- To enter into a contract between HOTEL RESIDENCIA MIAMI S.L.U. and you.
- When you give your consent to the processing of your data
- When we need it to comply with a legal or regulatory obligation
- When it is necessary for our legitimate interests or those of a third party.
Below is a table setting out the ways in which we will use your personal data and the legal basis for such use, as well as the types of personal data we will process. We may process certain personal data for additional legal reasons; therefore, if you require further details in this regard, please send an email to reception@residencia-miami.com
| Form | Purpose | Type of data | Legal basis for processing |
|---|---|---|---|
| Contact | The purpose is to manage contacts and requests for information received via the website | Consent of the data subject (Art. 6(1)(a) GDPR) Pre-contractual measures (Art. 6(1)(b) GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6(1)(f) GDPR) |
|
| Booking enquiry | The purpose is to manage booking enquiries | - First name - Surname - Address - Telephone number |
Consent of the data subject (Art. 6(1)(a) GDPR) Pre-contractual measures (Art. 6(1)(b) GDPR) Processing is necessary for the purposes of the legitimate interests pursued by the data controller (Art. 6(1)(f) GDPR) |
Purpose: we will only use your data for the purposes for which we collected it, unless we reasonably consider that we must use it for another reason, in which case we will notify you in advance so that you are informed of the legal basis for its processing, provided that the new purpose is compatible with the original one.
How long will we retain your data?
It will be retained for as long as necessary to fulfil the purpose for which it was collected and to determine any potential liabilities that may arise from that purpose and from the processing of the data. The provisions of the various regulations regarding the retention period shall apply, insofar as they are relevant to this processing.
6. Minors.
Residencia Miami, S.L. does not authorise minors under the age of 14 to provide their personal data via the means provided on this website (completing web forms to request services or make contact, or by sending emails). Consequently, anyone providing personal data via these channels formally declares that they are over 14 years of age, and Residencia Miami, S.L. is exempt from any liability arising from a breach of this requirement.
If your child, who is under the established age limit, has provided personal information to Residencia Miami, S.L., please contact us to request the exercise of their applicable rights.
In cases where the services offered by Residencia Miami, S.L. are intended for children under the age of 14, arrangements will be made to obtain authorisation from the child’s parents or legal guardians.
7. Exercising Data Protection Rights:
How can you exercise these rights? Users may send a letter to the registered office of Residencia Miami, S.L. or an email to reception@residencia-miami.com, including in both cases a photocopy of their National Identity Card (D.N.I.) or other similar identification document, to request the exercise of the following rights:
- Access to your personal data: you may ask Residencia Miami, S.L. whether it is processing your personal data.
- To request the rectification of your personal data, if it is incorrect, or to exercise the right to be forgotten in relation to such data.
- To request the restriction of processing; in this case, your data will only be retained by Residencia Miami, S.L. for the purpose of exercising or defending legal claims.
- To object to the processing of your data: Residencia Miami, S.L. will cease processing your data in the manner you specify, unless legitimate grounds exist or the processing is necessary for the exercise or defence of potential legal claims.
- To data portability: should you wish for your data to be processed by another organisation, Residencia Miami, S.L. will facilitate the transfer of your data to the new data controller.
You may use the forms made available by the Spanish Data Protection Agency to exercise the above rights: Here.
Lodging a complaint with the AEPD: if you believe there is a problem with the way in which Residencia Miami, S.L. is processing your data, you may address your complaints to the relevant supervisory authority; in Spain, the competent authority for this is: Spanish Data Protection Agency.
We will ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or to exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.
We will process all requests within the statutory time limit of one month. However, it may take us longer than one month if your request is particularly complex. In this case, we will notify you and keep you updated.
8. Disclosure of data: provision of services.
In the course of our work, we may need the assistance of third parties, who will only process the data to provide the contracted service, and with whom we have put in place the necessary measures to safeguard your rights:
- Service providers offering systems administration and information technology services.
- Professional advisers, including solicitors, auditors and insurers, who provide banking, legal, insurance and accounting consultancy services.
All data processors to whom we transfer your data will respect the security of your personal data and process it in accordance with the GDPR.
We only allow such data processors to process your data for specific purposes and in accordance with our instructions. However, in the interests of transparency, you may request a list of the companies that provide services to us by emailing: reception@residencia-miami.com
9. Data Security.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed without authorisation, altered or disclosed. Furthermore, we restrict access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know such data. They will only process your personal data in accordance with our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected breach of your personal data and will notify you and the Supervisory Authority in the event of a data breach, as required by Articles 33 and 34 of the GDPR.